ywkkr's Privacy Policy —
Your information is safe with us

Introduction and Applicability

ywkkr ("we", "our", "platform") operates a reliable online betting and casino service for users in Bangladesh. This privacy policy explains how ywkkr collects, processes, stores, and protects your personal information when you use our website, application, and related services.

By registering or creating an account using our services, you consent to the terms of this privacy policy. This policy is linked to our Terms and Conditions and both must be read together.

This policy applies only to the ywkkr platform. Any third-party websites or services have their own privacy policies and ywkkr is not responsible for them. We believe that transparency around information is the foundation of a healthy and trustworthy platform.

What Information We Collect

ywkkr may collect your information in various ways. The information required for registration and service delivery is described below by category:

a) Information provided directly by you

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and postal code
• National ID or passport number (for KYC verification)
• Payment account details (bKash, Nagad, Rocket, Upay number)
• Bank account details (Dutch-Bangla, City, BRAC, Islami, Sonali Bank)
• Your chosen login password and security question answers

b) Automatically collected information

• IP address and device identifiers
• Browser type, version, and operating system
• Login time, session duration, and activity logs
• Pages accessed and links clicked
• Approximate geographic location (at country and division level)
• Betting history, gaming activity, and transaction records

c) Information received from third parties

In some cases we may receive additional information about you from identity verification agencies, payment processors, and KYC service providers. This information is used solely for regulatory compliance and fraud prevention purposes.

How Your Information Is Used

ywkkr uses your information for the following legitimate purposes:

a) Service delivery and account management

• Creating, verifying, and keeping your account active
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Determining VIP level and managing cashback
• Providing 24/7 Bengali live chat support

b) Security and compliance

• Detecting and preventing fraud, money laundering, and illegal activity
• Ensuring account security and preventing unauthorized access
• Verifying user age (confirming 21+)
• Enforcing responsible gaming policies

c) Service improvement

• Analyzing and improving platform performance
• Personalizing the user experience
• Sending relevant promotional messages (subject to your consent)
• Resolving technical issues and ensuring service quality

Data Retention and Duration

ywkkr retains your personal information only for as long as necessary. The following rules generally apply:

• Active account data: retained for as long as the account remains active.
• Closed or inactive account data: may be retained for up to five (5) years after account closure to meet audit and legal requirements.
• Financial transaction records: retained for the period required by legal obligations.
• Cookies and browsing data: automatically deleted after the session ends or when you clear them from your browser.

Your information is securely stored using SSL encryption and encrypted databases. Once the retention period ends, data is securely deleted or anonymized.

Sharing Information with Third Parties

ywkkr never sells your personal information to third parties for commercial purposes. However, information may be shared in certain specific situations necessary for operating the service:

a) Authorized service providers

We may share information with payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology service providers. All such third parties operate under strict confidentiality agreements and may only use the information for specified purposes.

b) Legal obligations

We may be required to disclose your information in response to applicable laws of Bangladesh, court orders, or valid requests from government authorities. In such situations we will make every effort to notify you as far as possible, unless legal restrictions prohibit it.

c) Business transfers

In the event of any merger, acquisition, or asset transfer involving ywkkr, your information may form part of the transferred assets. We will provide you with appropriate notice before any such event.

Cookies and Tracking Technologies

The ywkkr platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the quality of the service.

a) Essential cookies

These cookies are essential for managing your session, maintaining your login state, and ensuring security. Disabling them will prevent the platform from functioning properly.

b) Functional cookies

These cookies are used to remember your preferences, language settings, and improve the user experience. They can be disabled by changing your browser settings.

c) Analytics cookies

We use analytics cookies to understand how the platform is being used. This information is processed in aggregated and anonymous form. You can manage or delete cookies at any time by going to your browser settings.

Your Privacy Rights

As a user of the ywkkr platform, you have the following rights:

• Right of access: You have the right to request a copy of the information we hold about you.
• Right to rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, unless legal obligations or regulatory requirements prevent it.
• Right to restrict processing: You may request that the processing of your information be limited for specific purposes.
• Right to data portability: In appropriate circumstances you may request your information in a structured, machine-readable format.
• Right to object: You may object to the processing of your information for marketing communications.
• Right to withdraw consent: You may withdraw your permission for any information processing based on consent at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We are committed to responding to your request within 30 business days.

Minors and Child Protection

ywkkr's services are intended only for individuals aged 21 or older. We do not knowingly collect information from minors.

Age verification during registration is mandatory. If a user registers with a false age and it is subsequently found that their actual age is under 21, ywkkr reserves the right to immediately close the account and delete all collected information.

If you become aware that a minor is using our platform, please notify us at [email protected]. We take this matter very seriously.

Data Security Measures

ywkkr applies multi-layered security measures in accordance with industry standards to protect your information:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Encrypted data store: All sensitive information stored is kept in encrypted databases.
• Two-factor authentication: Two-factor verification is available for account access.
• Restricted access: Only authorized personnel may access information for specified activities.
• Audit logs: Audit logs of all data access and modifications are maintained.
• Regular security reviews: Regular security assessments are conducted to identify system vulnerabilities.

While we strive to ensure the highest level of security, it is not possible to guarantee that data transmission over the internet is completely secure. For the security of your account, use a strong password and do not share it with anyone.

Changes and Updates to the Privacy Policy

ywkkr may revise this privacy policy from time to time. When changes are made, the following procedure will be followed:

• The "Last Updated" date at the top of this page will be changed.
• A notice will be sent to your registered email for any important changes.
• A notification may appear after you log in to the platform.

If you continue using the platform after changes are made, you will be considered to have agreed to the updated policy. We recommend that you review this page regularly.

Contact & Complaints

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support (log in to the platform and use the chat widget)

We take any privacy-related complaints seriously. Please send an email with the subject of your complaint, your account information, and relevant details. Our privacy team will try to resolve your complaint as quickly as possible.

Please read this privacy policy alongside our Terms & Conditions and Responsible Gaming policy. You can find more information about our company on ywkkr's About Us page.